Privacy Policy

At Paw Palace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

Information We Collect
We gather information when you:

  • Create an account or place an order (name, email address, phone number, shipping & billing address)

  • Make payments (payment method details, though sensitive payment data is processed by our secure payment provider)

  • Contact customer service (message content, date/time)

  • Browse our site (IP address, device type, cookies)

How We Use Your Information
We use your data to:

  • Process and fulfill your orders

  • Communicate order updates, promotional offers, and important notices

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure the security of our services

  • Comply with legal obligations

Sharing and Disclosure
We do not sell your personal information. We may share data with:

  • Third‑party service providers (shipping carriers, payment processors, email platforms) strictly to fulfill your orders and communicate with you

  • Law enforcement or regulators when required by law

  • Business partners, only with your consent

Cookies & Tracking
We use cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyze site traffic and performance

  • Provide personalized product recommendations
    You can disable cookies in your browser settings, though this may affect site functionality.

Data Security
We implement industry‑standard security measures (encryption, secure servers) to protect your information. However, no online system is completely immune to risks. If you suspect any unauthorized use, please contact us immediately.

Your Choices
You may:

  • Access, update, or delete your account information by logging in or contacting wleisa143@gmail.com

  • Opt out of marketing emails via the unsubscribe link in any promotional message

  • Disable cookies via your browser settings

Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us for removal.

Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised date will appear at the top of this page. Continued use of our services after updates constitutes acceptance of the new terms.

Contact Us
For questions or concerns about your privacy, reach out to us at (815) 823‑9279 or wleisa143@gmail.com. We’re committed to addressing your inquiries promptly