FAQ

Frequently Asked Questions

What is your shipping timeframe?
All orders are processed within 1–2 business days and typically arrive within 7–14 days after shipment. You’ll receive a tracking number by email as soon as your package leaves our warehouse.

Do you ship internationally?
Yes. We ship to most countries. International shipments may incur customs fees or import duties, which are the customer’s responsibility. Please check your local regulations before placing an order.

What is your warranty policy?
We stand behind every product with a 30‑day warranty against manufacturer defects. If you receive a defective item, contact us and we will replace or refund your purchase at no extra cost.

How do I initiate a return or exchange?
Email wleisa143@gmail.com or call (815) 823‑9279 with your order number and a brief description of the issue. We’ll provide a Return Authorization number and instructions. Return shipping is free for defective items; otherwise, customers cover postage.

How can I track my order?
Once your order ships, you’ll receive an email containing a tracking link. You can use that link to monitor delivery status at any time. If you need further assistance, reach out to us and we’ll help